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Subject: The Performance Factor - August01, 2007




Issue No.
123

Publisher
Craig Kitch


~~~
In this weeks issue...


Perspective

Q & A

Food For Thought

Deal of the Week

 


"The truth of the matter is that you always know the right thing to do. The hard part is doing it."
-
Norman Schwarzkopf

 

 

~  

It’s The Right Thing to Do


By Craig Kitch
www.craigkitch.com



 
I read a great story about President Dwight D. Eisenhower, relayed by one of his staff members. Apparently the Eisenhower cabinet had been in a tussle over a difficult decision. Each of the cabinet officers argued the subject endlessly from his perspective. The secretary of defense argued that if his idea were not implemented, it would damage national security. The secretary of state argued a point that would protect foreign policy. The secretary of the treasury was concerned about financial implications. Finally, a red-faced President Eisenhower asked: “Well, what’s the right thing to do?” To that, one of the cabinet members said: Well, the right thing would be thus and such, to which all of the cabinet members agreed. The president made his decision and the press was notified.

Being counted on to do the right thing means something else as well. It means you have integrity. My definition of integrity is: “what you do in a morally tempting situation when you are certain that no one is watching you”. You know the kind of situation I mean. You find an envelope or wallet with a lot of money in it and there is absolutely nobody around but you. What do you do? Do you keep the cash or turn it in at the nearest police station so that the rightful owner has a chance to get it back? Or how about one that strikes a little closer to home: you get an extra $5 bill back from the cashier because she miscounted your change. Do you correct her mistake and return the money or do you quietly celebrate your little windfall on your way out the door.

How you react to these, and similar situations, is the true barometer of your personal integrity. Integrity should be such a valuable possession that you desire to protect it at all cost. When you are known as a person who can be counted on to do the right thing, you will continually build trust with your associates and customers. Can your employer count on the fact that you are giving 100% effort to your job when you are not being watched, or are you chatting about your personal life with other staff members? Are you working diligently to complete a project on time, or are you surfing the Internet while no one is looking? Can your customers count on that fact that you are looking out for their best interests, or do you see them only as a revenue source to be milked for all they’re worth?

We have all heard (and most of us agree) that honesty is the best policy. But do we really live our lives that way? I encourage you to live your life to the fullest and become known as a person of uncompromising integrity. Be so trustworthy that no one will ever be able to challenge your honesty, and you will never have to defend it. Do the right thing, because it is the right thing to do.
 

 

For more information on how you can reach your full potential and perform at your best on a daily basis, visit www.craigkitch.com

 

What Are YOU Doing Here? A book written by Craig Kitch. $8.95 plus $3.00 shipping and handling. In this book, Craig helps individuals understand how they can achieve personal success, while having a positive impact on their company or organization.

Buy it NOW!

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Q. We recently held a training day for our new employees to teach them our way of handling customer issues and various internal processes. One particular guy was questioning our policies during the training and still has not come fully on board, so to speak. I am having a hard time deciding if he doesn’t understand something or if he is being “argumentative”.    Anonymous - Nashville



A. Dear Anonymous,

Ask him! Call a meeting, explain your concerns and then simply ask if he needs something explained or if he is being resistant. It is amazing how addressing this kind of issue head-on has a tendency to snap people into reality. That having been said, I think you probably know the answer already. If he was just a slow learner you probably would not have written to me.

Tennessee is a “Right to Work” state, so cover your bases from an HR perspective by reviewing his deficiencies, giving additional training as needed and fully documenting everything. If you determine that he is just not working out, cut your losses sooner rather than later.
 

 

 

Craig would love to answer your questions. Submit your request here!

 

 

© 2007 All Rights Reserved - To reproduce this document or its contents you must obtain written permission from Craig Kitch. Feel free to forward this or email it to all of your friends.

The Performance Factor is a weekly email distributed by Craig Kitch and Associates.
P.O. Box 305, Kingston Springs, Tennessee 37082-0305
This email message was generated by Craig Kitch.









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