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[1] Psychological health problems calling? Call centre jobs have been characterised by some as a `dead-end' with low status, poor pay and few career prospects. Others have emphasised the variability of call centre work and job satisfactions arising from interaction with customers. Moreover, the majority of research has shown that much of the work is closely monitored, tightly controlled and highly routinised (Taylor and Bain, 1999; Callagan and Thompson, 2001). Call centre workers are also held accountable for their emotions (Hochschild, 1983) and are often forced to express emotions they do not feel (such as being friendly or happy) or suppress emotions that they genuinely do feel (such as anger or frustration). This can lead to feelings of emotional dissonance and result in anxiety and burnout. Other studies, however, present quite a different image of call centre work. Frenkel et al. (1998), point to a greater diversity in call centre work revealing environments where jobs provide challenge and interest and where the skills of front-line workers are acknowledged and valued. This study attempts to conduct a preliminary and exploratory investigation into call centre work in India, attempting to identify which of these models of call centre work seem to most apply in the Indian context. Additionally, it will be necessary to take into account specific factors of the Indian call centre environment. Anomalies Firstly, one of the job requirements within a lot of Indian call centres is the compulsion to adopt a Western pseudonym. Secondly, most of the call centre work takes place during night, which might be seen to exacerbate the problems. The present study was aimed to explore the nature and experience of work in Indian call centres and identify the psychological implications of such work. The findings from the present study seem to suggest that the workers undergo a considerable amount of pressure and stress during a normal day at work, experience various health symptoms and are dissatisfied with their work. The present research also found a high correlation between stress and the ergonomic aspects of the job, highlighting the importance of work environment on the health and well being of call centre workers. However, since the current study was undertaken as a pilot study it is difficult to generalise the findings to all call centres. The research takes initial steps towards understanding the work environment in Indian call centres. RASHMI REDDY POONDLA http://www.hindu.com/edu/2006/03/21/stories/2006032100250400.htm --------------------------- [2] Easier for `only girl child' Girls who are their parents' only child will be admitted in Kendriya Vidyalayas from class VI onwards even if they do not qualify in admission test - provided they have minimum qualifying marks, it has been announced. The facility will be available up to a limit of two girls per class over and above the sanctioned strength in KV Sangathan schools, a Human Resource Development Ministry statement said. Recently, the HRD Ministry said that class VI to XII KVS girls who are their parents' only child do not have to pay fees. The decision to give single girl children special consideration in admission to KVS has been taken by HRD Minister Arjun Singh in his capacity as KVS Chairman, it said. Also if single female children fail to get admission in class I, up to two of them will be admitted over and above the sanctioned intake in each section of the class, the HRD statement said. http://www.hindu.com/edu/2006/03/21/stories/2006032100010100.htm ---------------------------- [3] "harish shetty" <harsha139@yahoo.co.in> Publication:Times Of India Mumbai; Date:Mar 20, 2006; Section:Times City; Page Number:7 SNDT develops tests for LD in Indian languages TIMES NEWS NETWORK Mumbai: The city is on its way to getting its first-ever standardised test for learning disability in Indian languages, thereby helping efforts to identify children facing the problem. Till date, the only standardised tests were based on foreign formats, which were not adapted to Indian conditions. Tests in Hindi, Marathi and Gujarati have now been developed by two professors at SNDT University??™s Centre for Special Education??”Dr Dharmishta Mehta and Apoorva Panshiker. ???This is a historic contribution to the learning disability (LD) movement in the country,??™??™ said psychiatrist Dr Harish Shetty, adding that it would stop exploitative and expensive practices for testing LD. According to him, the tests would help identify more LD cases and reduce the number of school dropouts. Pilot studies have been carried out among 1,800 students in municipal and private schools. ???We have finished collecting data and are in the process of scoring the matter,??™??™ said Mehta adding that the tests should be completed within the next five months. A team of special educators were involved in administering the tests and collecting the data. The tests were funded by the National Association of Adoptive Families. ???A test in Indian languages is very important,??™??™ said Samir Dalwai, director of New Horizons Child Develop Centre which provides occupational and remedial therapies for LD kids. Currently, the centre diagnoses children studying in Indian languages with the help of an expert who detects LD by reading what a student has written in either Hindi, Marathi or Gujarati. Harish Shetty 9820032178 |
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| << March21, 2006 - [India Thinkers Net]Verichip,Dalits & Gandhi,Iran nuke (courtesy Rebecca) |
March21, 2006 - [India Thinkers Net]Wednesday updates >> |
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