Archives at Zinester: October 8, 2007 - Storytime Tapestry Contributors: Bill Walker; Keith Ready. Storytime

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The website is Bookvideos.tv and is coming to you from Simon & Schuster publishing. Check it out at: http://www.bookvideos.tv! You won't be sorry you did.

Happy ThanksGiving to everyone in

Canada

!

Yesterday, I walked by our wall calendar on the way to the laundry room when, out of the corner of my eye I saw that Canada’s Thanksgiving is this coming Monday, October 8. The harvest season falls earlier in

Canada

compared to the

United States

due to the simple fact that

Canada

is further north. I’d like to wish all Canadians a beautiful Thanksgiving weekend filled with an abundance of joy, love and peace of mind.

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A Couple Things
Bill Walker
missourisage@yahoo.com

There are two things I have noticed in my life time. One is about a certain kind of buggy, and the other is pet lovers. If I have to explain to a person that doesn’t have one or the other, the case is lost. Those poor people would never understand the love a person has for a pet, or for a buggy.

The buggy is a Jeep of course, I mean a honest to goodness JEEP; one that can go anywhere and do anything. Not a want to be JEEP, you know one of them big fancy Dan wagons, or a look alike. I have noticed in my time, people that have a real honest to goodness JEEP is a special breed of people. They speak to one another on the road, if a Jeep is pulled over, it isn't long till another Jeep pulls up. Got a problem, well it is like old friends get together to see what can be done. If it's one of them fancy Dan things, a common Jeep will just roll on by don't even see the blasted thing. It's a JEEP thing you know. if I have to explain it to you, forget it.

Now the same goes for us pet lovers. If I have to explain it to you, forget it. You're never going to understand. If a pet lover has a sick pet, or one should die, we can all get in crying time. We worry about the well being of one another's baby. We also worry when we see a pet that is lost, or for some reason has lost it's home. Us true pet lovers will spend the last dime on the well being of our baby. That is our child you know, if I have to explain it to you, I am sorry, you're never going to understand. You just don't know what true love is, until the day a pet owns you.

Pet lovers are much like Jeep people, we stick together when a pet is sick, or in trouble. Yep, if I got to explain it to you, you just don't have either a Pet or a Jeep, or better yet both. Tink and Poo loved riding about town in their little Red JEEP, watching the Dollies wish.
Tinker and Poo; The Boys Write
http://www.iuniverse.com/bookstore/book_detail.asp?&isbn=0-595-35741-5

Recently, a business associate and I went to call on a retail customer, and we experienced one of the real challenges in visiting a very large regional shopping centre that is over 2 kms long, with in excess of 300 shops spread over three shopping levels. How do find a store when you haven't been to this shopping centre for some considerable period of time?

Well when we first arrived at the centre and had parked our car, the first thing we did was look for a centre directory or the customer service desk, but without any success. As we weaved our way past a host of customers and shoppers who all seemed to be well aware of where they were going, out of the crowd appeared one of the shopping centre security officers. He was as you may well expect dressed in a black suit, white shirt and dark tie, with the shopping centre logo emblazoned on his jacket. He was holding a two-way radio hand set with an ear piece and remote microphone in his ear, which obviously allowed him to speak to other security officers working in the centre at that time.

Seizing the opportunity to seek some assistance from someone who would no doubt know where the store was located, I approached him and asked for directions. He smiled at us both and indicated that the store was on the next level, only some 75 metres from where we were standing.

We thanked him, but said that there was no need, as we would now be able to find it with the help of his directions. His immediate reply came as a real surprise to us both.

'No not at all, please follow me, it is not very far and it is all just part of my job.'

Almost without realising it, we were walking with him and moved onto the travelator that took us to the next level of the shopping centre and the short walk to store. As we walked, he asked how our day had been and then added that it was a very busy day in the centre, mainly because it was school holidays. When we reached the store, we both thanked him for his courtesy and asked for his name.

He replied with a grin on his face, 'my name is Rob and I suppose you could say that it is not such a great name, given the work that I do here as a security officer.'

We both laughed at his zany sense of humour and once again thanked him for his courtesy and great customer service. As he moved away, he replied for the second time, 'it is a pleasure, all just part of my job.'

The visit to our retail customer lasted about 20 minutes and then we head back towards the car park, only this time we were more certain which way we had to go.

As we walked along the shopping mall level we came across the customer service desk which we could not find on our arrival at the shopping centre, so we stopped to speak to the customer service attendant at the counter. We asked if we could speak to the centre manager and was quizzed in a friendly manner about why we wanted to see him - our answer was that we wanted to give some feedback about a positive customer service experience we had just had. Sadly, the centre manager was not available; however, the customer service attendant suggested we could speak to the duty manager in charge of centre security. So we decided that we would go down to the security office located on the loading dock on the first level of the centre.

On arriving at the security office we were greeted by the duty manager who had a very apprehensive look on his face, which we concluded was due to the fact that when similar contact was made with him by members of the public, it was to lodge a complaint of some sort. When we told him we wanted to give some feedback about a great service experience offered by of one of his team members, his face changed to a positive expression as we went on to praise Rob for making our visit to the centre an enjoyable one. We asked him to pass on our thanks to Rob and make sure that the centre manager was made aware of what he had done for us.

As we left the office and walked back to our car, we both discussed the likelihood that our expression of appreciation would make its way back to Rob and to the centre manager. We agreed that whilst it would have been great if the praise was passed on to Rob we realised that he would have no doubt been the recipient of many other expressions of appreciation from other customers just like us, who had experienced Rob's all part of my job attitude to his work. Whether other people would have taken the time express their appreciation to his boss as we did - is a matter of speculation, the fact that we did express it to Rob and then to his manager, was all that mattered to us at the time.

There is little doubt in my mind that people like Rob don't walk their talk selectively, it just isn't in their nature to be obligingly beyond expectations to one or two people as he did with us and then not do the same with others. I am sure Rob's job as a security officer is full of daily challenges with lot's of not so good things to deal with, so no doubt doing what he did for us and I am certain many others, is more than likely the part of his job that makes his day just that more enjoyable and rewarding.

There can be nothing better in life than to offer caring and genuine service to others and not expect anything in return, however, I am sure that the praise you receive for a job very well done will never go astray - will it!

Inspired by Rob - the dedicated, customer service focused security officer and written by Keith Ready

Keith Ready lives and works in Sydney, Australia and is affectionately known as Mr Inspiration. He is publisher of InspirEmail which provides inspirational messages to refresh the spirit and boost the emotional bank account.

You can visit his website at www.agiftofinspiration.com.au www.agiftofinspiration.com.auand he can be contacted via e-mail at info@agiftofinspiration.com.au

Angels on earth, they exist they are out there. Angels come in all ages, shapes and sizes, civil status, and religion. Their nature is love and their purpose is giving to the less fortunate of this world. Storytime Tapestry angels are no exception. These angels are loyal members who have contributed to the upkeep of Storytime Tapestry newsletter so that Storytime Tapestry can continue come to your email box 350 days of the year.

Here is our Storytime Tapestry Angels: Also, I would like to thank those of you who chose to be a silent angel and gave an anonymous donation to keep Storytime Tapestry up and running.

Clara Westerfer, Mark Crider, Rosanne Catalano, Paula Booher, Kay Seefeldt, Mariane Holbrook, Mary Ellen Grisham, Louise Nomani, Sharon Bryant, Angela Walker, Hart and Helen Dowd, Keith Ready, Ginger Morgenstern, Ellie Braun-Haley, Surinder Jandu, Bob Shaw, Carol Meeks, Charlotte Hilliard, Maria Keller